Return Policy

On ppgnyshop.com offer returns and exchanges for items within 30 days from the date of delivery. If you need to return an item, please contact us to submit your request.

1. Restocking fee

No fee

2. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

a. The goods received are wrong/damaged/faulty

We guarantee to assist with cases where customers receive the wrong/damaged/faulty items. Includes these cases:

  • The product doesn’t match the description on the website: Wrong items, wrong material, wrong size.
  • The product received is torn dirty, wet, hairy fabric.
  • The product received has visible defects with the print, blurred, or out of place.
  • Products are damaged, peeled prints after the first wash.

b. Wrong size items

We guarantee to assist with cases where customers receive the wrong size product. Specifically, these products have wrong measurements compared to the product’s size guide (A difference of over 1.5″ from standard product measurements).

c. The goods received are the non-fitting item

We guarantee to assist with cases where customers receive non-fitting items. Please be advised, for this case, only t-shirts and tank tops are eligible for returns and exchanges.

d. The package received is wrong/damaged/faulty due to the shipping process

We guarantee to assist with cases where customers receive the wrong/damaged/faulty items due to the shipping process. Please double-check the package carefully when receiving your orders. If you find the products are wrong, defective, or damaged, please return them to the courier immediately or contact ppgnyshop within 30 days of delivery for a short response and support.

3. Products that are eligible for the return policy.

  • Products meet the eligibility criteria for support listed above.

4. Product return process.   

Please make sure your product is eligible for the return policy at ppgnyshop.com

Steps for returning products:

Contact us and clarify the issue with the products.

If you need to return/exchange products, send us an email at ppgnyshop@gmail.com

When you contact us, please provide us with the information including:

  • Provide order information to confirm the order.
  • Provide photos of the packaging label.
  • Photos of the items that clearly show the damaged/wrong/faulty part that is different from the description on the website.
  • Photos that clearly show the actual measurements of the items: width, length (If you receive the wrong size items)
  • Provide the information of the item that you want to be resent.

*NOTE: For order which has multiple items, please provide photos/videos of products that are put side by side lying on a flat surface.

Verify items meet the return requirements of ppgnyshop

After confirming that your products are eligible for our exchange/return policy, You will receive a refund or a replacement resent to your address within 7 business days.  You do not need to resend the package back.

*NOTE:

Products returned without our verification are ineligible for support. Wish you sympathize.

You only receive a replacement that has the same or higher price than the returned item. (Please pay an extra cost if the exchanged products have a higher price).

*Please kindly note, for all orders shipped outside the US, we will support all defective or unwanted orders within 60 days from the date of delivery.

Have any questions?

ppgnyshop.com Team is happy to help!

Email us at: support@ppgnyshop.com

Refund Policy

Returns

We understand that there are times you’d possibly not like your Products product, which we offer a 30 day window to return your product for a refund if in unused and excellent condition. If you’d wish to return your item, there’s a $20 restocking fee, but you’ll be liable for paying the shipping back to us, so on urge refunded you’d wish to contact us at Mail: support@ppgnyshop.com before returning the item for return instructions

Exchange

so on exchange a product please contact us at

Mail: support@ppgnyshop.com which we’ll process the exchange a 20$ restocking fee may apply

Defected

If you discover your order is flawed you’d wish to contact us at Mail: support@ppgnyshop.com with photos of the Products product (no got to return the item) we’ll immediately send a replacement Products

Not as described or wrong Product

If you discover your order is flawed you’d wish to contact us at Mail: support@ppgnyshop.com with photos of the merchandise we’ll provide a return shipping label once it’s tracking we’ll ship a replacement Products immediately

Change of mind:

Change of Mind isn’t acceptable. No Any return Or Refund will Process
Please Note! color or texture could even vary from photo as each product is naturel and handmade,

Cancel order

we usually ship immediately the orders

Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we’ll not guarantee however you’ll always return the order once you received

* All refunds are becoming to be issued after receiving the returned product and inspected it’s going to take up to 7 days to reflect in to your checking account we actually try hard to form our customers satisfied